PharmaFreak 30-Day Money-Back Guarantee

PharmaFreak 30-Day Money-Back Guarantee

At PharmaFreak, we understand it’s hard to trust a product that seems too good to be true. That’s why we proudly offer a 30-Day Money-Back Guarantee. If your product arrives defective, damaged, or if you’re simply not satisfied, we’ll provide a full refund under the conditions outlined below.

Policy Details:

  1. Applies to:
    • One (1) unit of the purchased item per customer.
  2. Does not apply to:
    • Bundles or products marked as SPECIAL OFFERS or ON SALE.
    • Digital products or non-physical goods.

How to Qualify for a Refund:

  • You must have purchased the product directly from our website within 30 days before submitting your refund request.
  • A valid proof of purchase (order number or receipt) must be included in your request.

How to Request a Refund:

Step 1: Send an email to support@pharmafreak.com with the following details:

  • Your full name and order number.
  • Photos of the product if it arrived defective or damaged.
  • If you’re dissatisfied, a reason for the refund is optional but encouraged to help us improve our products.

Step 2: Await our customer support team’s response. We will review your application and provide instructions for returning the product to our warehouse if eligible.

Step 3: Ship the product back to the warehouse address provided by our team.

  • Note: Return shipping costs are the customer’s responsibility.

Step 4: Once our warehouse confirms receipt of the returned item in its original condition, your refund will be processed.

  • Important: Products not returned in their original condition may result in rejection of your refund request.

Additional Notes:

  • Refunds are processed for the product’s purchase price (at the time of order) only.
  • Incomplete or illegible refund applications will not be approved.
  • This policy does not cover damages caused by improper use, unauthorized alterations, or external factors.

If you have any questions or concerns about our refund process, please reach out to info@pharmafreak.com.